SHIPPING
Shipping Rates

Arctic Fox is happy to ship anywhere in the United States as well as Internationally. We offer shipping methods with UPS. Shipping rates are based off of UPS real-time published rates, which are based on the weight of the products you are purchasing, plus a minimal handling charge. Overweight or oversized products may require alternate shipping methods or additional packaging and can incur additional charges not shown on an automated web site transaction. Therefore, if you’re shipment is overweight or oversized, we may have to contact you regarding additional shipping charges. PLEASE NOTE: We are unable to ship to PO Boxes, APO, or FPO addresses.

Shipping:  Generally, small orders received before 12 PM Noon Pacific Time weekdays may be shipped the same day unless otherwise specified, depending on the availability of inventory at the time of order. This is our standard procedure and not a guarantee. Small orders received after this time and on weekends or holidays are generally shipped the next business day, depending on availability of inventory at the time of order. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees on lead time as large orders, severe weather conditions or other circumstances may sometimes delay shipping. Please contact Customer Service at 1-800-654-5382 to inquire about specific lead time for your orders.

International Shipping: Customer is responsible for all taxes, duties, customs brokerage charges, and shipping costs. Please provide name and telephone number of your customs broker to expedite customs clearance.

Special Handling: You may select an alternate carrier of your choice including Federal Express, Airborne Express, and Emery Air. Please provide a valid account number for your carrier choice or specify the credit card number with expiration date that you wish to charge the shipment cost. All shipping charges for alternate carriers are the responsibility of the customer. For oversize or heavy shipment, Arctic Fox ships by Common Carrier standard service. Please call Customer Service at 1-800-654-5382 or email lisa@arctic-fox.com for an estimate of charges. Should you have a preferred carrier for these shipments, we will be happy to accommodate you.  

Other Shipping Information: Arctic Fox is bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with Arctic Fox.

RETURNS

Return Policy

All returns must be received within 30 days of invoice date.   Returned Arctic Fox products will be subject to a 20% restocking fee.

All returns must obtain shipping instructions and a Return Material Authorization (RMA) before being returned to us.

Unopened merchandise accompanied by an RMA can be returned for merchandise credit at customer's option, which will be subject to a 20% restocking fee. Returned merchandise must be in new, resalable condition: unopened in original, undamaged packaging, including all components, accessories, manuals, and registration cards.

Shipping charges are not refundable except for shipping error by Arctic Fox. Arctic Fox must be notified of all shipping errors and reserves the right to choose the method of return shipment at its expense.

Defective Merchandise

Any defective merchandise can be exchanged at no charge upon return. Merchandise must be in new, unused condition with the original packaging, accessories, and manuals. Failed products are subject to the original manufacturers warranty. Please obtain an RMA before returning defective merchandise.

Please include the following with ALL returns:

-Customer name and telephone number

-RMA number

-Original order number (from your original invoice or receipt)

-Short explanation of the reason for your return.

To Obtain an RMA Number:

-Telephone us at 1-800-654-5382-Fax us at 763-972-2873-E-mail us - lisa@arctic-fox.com

Method of return shipment is at the sole discretion of the customer. Arctic Fox assumes no responsibility for loss or damage of return shipments. We recommend that you ship your return by a traceable service such as UPS or Priority Mail. Insurance on returns is at the sole discretion of the customer.

Credit card orders will be credited to your account within 30 days of receipt of your return.